IRIS Fair Usage Policy — Version 1.4

Effective date: 4 September 2026.

1. Purpose

This policy keeps the service reliable and monthly pricing predictable. It forms part of the Subscription Terms. Allowances belong to the Client business account as a whole and are shared by all authorised users. There are no automatic usage-overage charges.

2. Included monthly allowances

Business Intel — £119 per month plus VAT

• 500 live Website Chat conversations;
• 1,000 combined Business Assistant and IRIS questions;
• two completed Competitor Watch comparisons;
• up to ten active Scheduled Alert rules delivered by email; and
• no automated monthly articles or Content Studio publishing.

Business Intel + Content & IRIS — £199 per month plus VAT

• 1,000 live Website Chat conversations;
• 2,000 combined Business Assistant and IRIS questions;
• four completed Competitor Watch comparisons;
• 100 WhatsApp Scheduled Alert notifications;
• up to twenty active Scheduled Alert rules across email and WhatsApp; and
• two articles.

The package and effective allowances are shown to authorised administrators in the portal. A price or allowance change does not apply to an existing paid period without notice and any consent required by the Subscription Terms.

3. What counts

• A Website Chat conversation counts when a real visitor starts a live conversation through an activated widget. Labelled portal previews and inLIFE installation checks do not count. A technical retry is not counted twice.
• A Business Assistant or IRIS question counts when the private assistant accepts and processes a user request. Voice and text share one allowance. A retry caused by the platform is not counted twice.
• Published articles use the monthly publishing allowance. Unpublished drafts and scheduled articles reserve a slot for their target month; discarding an unpublished suggestion frees its slot for a replacement. Automatic generation is separately capped at six suggestions for a two-article month, or twelve for a four-article month. Deleting a suggestion does not reset that generation allowance. No more than two articles, or four with Article Boost, can be published for the month.
• A Competitor Watch comparison counts only when a requested comparison finishes successfully. Failed or interrupted comparisons do not count. Each comparison may cover up to six monitored businesses. Reopening or refreshing a saved report does not use another comparison.
• A WhatsApp notification counts once for each opted-in destination number when IRIS reserves and queues that delivery. A provider retry of the same delivery does not count again. Sending one alert to two numbers therefore uses two notifications.

inLIFE may correct an obvious metering error. The Client can ask inLIFE to review usage it reasonably believes is inaccurate.

4. Billing period and carry-forward

Usage resets on the Stripe billing date, not necessarily the first day of a calendar month. Unused questions, conversations, WhatsApp notifications, courtesy allowance and articles expire at reset and do not carry forward. More users do not multiply allowances. Skipped WhatsApp notifications are not held for a later bulk delivery.

5. Scheduled Alert recipients and consent

WhatsApp Scheduled Alerts are included only with Business Intel + Content. Each eligible alert can include up to two WhatsApp recipient numbers. An active WhatsApp Boost raises this to five and cannot be bought or applied to Business Intel. The Client must have the recipient's valid consent for the selected business notifications and remains responsible for keeping recipient details and preferences current. Rules can be paused or removed in the portal. Recipients can reply STOP to stop WhatsApp messages from the IRIS number and START to opt back in. A WhatsApp notification is a short update with a portal link, not an unlimited two-way WhatsApp chat service.

6. Warnings and courtesy allowance

At approximately 80%, the portal warns Client administrators and may notify inLIFE administrators. At 100%, inLIFE normally provides a temporary courtesy allowance of up to 10% for Website Chat and private-assistant usage. WhatsApp has a fixed courtesy allowance of ten notifications. Courtesy usage is discretionary, does not roll over and is not an extra contracted allowance.

The portal shows usage and upgrade options. inLIFE never adds a paid boost or charges an overage without an authorised Client administrator's confirmation.

7. When an allowance is exhausted

At the hard limit:

• Business Assistant and IRIS may pause until renewal or upgrade;
• Website Chat changes to a branded contact handover so visitors can still send an enquiry;
• the latest saved Competitor Watch report remains available;
• an exhausted WhatsApp delivery is skipped and shown in delivery history, while the alert evaluation remains stored and configured email recipients continue to receive the message; and
• scheduled or previously approved actions follow their existing approval and entitlement rules, but no extra article allowance is created.

Administrators can buy an available boost or ask about Business Pro. Ordinary users do not see commercial limits or billing controls unless they are also administrators.

8. Add-ons

• Article Boost — £39 per month plus VAT: adds two articles, taking Content & IRIS from two to four. Four is the absolute monthly maximum.
• Assistant Boost — £25 per month plus VAT: adds 1,000 combined Business Assistant and IRIS questions.
• WhatsApp Boost — £25 per month plus VAT: adds 250 WhatsApp Scheduled Alert notifications and permits up to five recipient numbers per rule. It is available only with Business Intel + Content and does not increase the package's active-rule limit.
• Website Chat Boost — £39 per month plus VAT: adds 250 live visitor conversations.
• Business Pro: individually agreed higher allowances and pricing.

Recurring boosts share the main subscription cycle and continue until removed under the checkout and cancellation information shown in the portal. Add-on allowances do not carry forward.

9. Prohibited or excessive use

The service must not be used to break the law, infringe rights or create deceptive, abusive or harmful material; send spam or unlawful direct marketing; probe, attack, overload or bypass security or usage controls; share accounts to avoid limits; resell access without written agreement; generate artificial consumption; submit credentials, card data or unnecessary sensitive data in ordinary chat fields; or copy the platform to build a competing service in breach of the Subscription Terms.

High usage within a purchased allowance is not, by itself, a breach.

10. Protecting service availability

inLIFE may apply proportionate rate limits or temporarily restrict a feature when usage threatens security, availability or another tenant. Where reasonably possible, inLIFE will contact the Client, explain the reason and help resolve legitimate use. Emergency security measures may apply without advance notice.

11. Policy changes

inLIFE may clarify counting, improve security or reflect a feature name without reducing a paid allowance during its current period. A material reduction or new restriction will be notified in advance and handled under the Subscription Terms. The accepted version is recorded with the Client account.

Questions can be sent through the portal or to [email protected].